flowmaster-mission-control-demo/src/data/synthetic.ts

// Hand-crafted scenarios for families not yet running on the live demo backend.
// Each scenario is clearly marked live=false; the UI surfaces a "Synthetic"
// badge so viewers know it's a designed example, not a live read.
import type {
  AgentRun, FlowEdge, ProcessScenario, ProcessStep, QueueItem,
  Rule, RuntimeState, RunSummary, StepKind, TourStep,
} from "./types";

interface SyntheticNode {
  id: string;
  name: string;
  kind: StepKind;
  owner: "human" | "agent" | "system";
  state: RuntimeState;
  governs?: string[];
  actions?: { id: string; label: string; kind: "complete" | "approve" | "decline" | "fork" }[];
}

function build(
  id: string,
  family: ProcessScenario["family"],
  defKey: string,
  defName: string,
  tagline: string,
  nodes: SyntheticNode[],
  edges: { id: string; source: string; target: string; label?: string }[],
  rules: Rule[],
  evidenceSeeds: { stepId: string; at: string; actor: string; summary: string }[],
  queue: Omit<QueueItem, "id">[],
  agentRuns: Omit<AgentRun, "id">[],
  runs: RunSummary[],
  kpis: ProcessScenario["kpis"],
  tour: TourStep[],
): ProcessScenario {
  const steps: ProcessStep[] = nodes.map((n) => ({
    id: n.id,
    name: n.name,
    kind: n.kind,
    owner: n.owner,
    governs: n.governs ?? [],
    state: n.state,
    actions: n.actions ?? [],
  }));
  const stepIndex = new Map(steps.map((s, i) => [s.id, i]));
  const runningIdx = steps.findIndex((s) => s.state === "running");
  const builtEdges: FlowEdge[] = edges.map((e) => {
    const srcIdx = stepIndex.get(e.source) ?? -1;
    return {
      id: e.id,
      source: e.source,
      target: e.target,
      label: e.label,
      traversed: runningIdx >= 0 ? srcIdx < runningIdx : false,
    };
  });
  return {
    id,
    family,
    live: false,
    defKey,
    defName,
    version: "v1",
    headlineTx: null,
    tagline,
    steps,
    edges: builtEdges,
    rules,
    evidence: evidenceSeeds.map((e, i) => ({ id: `ev-${i}`, isSynthetic: true, ...e })),
    queue: queue.map((q, i) => ({ id: `q-${i}`, ...q })),
    agentRuns: agentRuns.map((a, i) => ({ id: `a-${i}`, isSynthetic: true, ...a })),
    runs,
    kpis,
    defaultStepId: steps.find((s) => s.state === "running")?.id || steps[0]?.id || "",
    tour,
    raw: { synthetic: true, nodes, edges },
  };
}

function baseTour(familyId: string): TourStep[] {
  return [
    { id: "t1", anchor: "graph", title: `${familyId} industry blueprint`, body: `This is the canonical ${familyId} process modelled in FlowMaster's typed format — start, agent/service/human steps, decision branches, rules, evidence. Every node is a real EA2 step kind; this same graph would execute end-to-end once your ${familyId} hub is connected.` },
    { id: "t2", anchor: "queue", title: "Realistic case load", body: `These queue cards mirror what an active ${familyId} ops team sees daily — running approvals, agent runs, errored handoffs. Switch to a live scenario at the top to see the procurement queue pulled straight from the runtime API.` },
    { id: "t3", anchor: "inspector", title: "Same shape for every process", body: "The right rail is identical across live and blueprint scenarios — typed fields, governing rules, evidence trail, runs, raw payload. That's the point: one inspector, every process family." },
    { id: "t4", anchor: "command", title: "Drive the demo with ⌘K", body: "Press ⌘K (or Ctrl+K) to switch scenarios, jump to a step, toggle live mode, or start a tour. Everything is one keystroke away." },
    { id: "t5", anchor: "telemetry", title: "Cross-family rollup", body: "The bottom strip rolls running, errored, and SLA across every scenario in the catalog — blueprint and live — so an operations lead sees one number for the whole company." },
    { id: "t6", anchor: "graph", title: "You're in control", body: "That's the loop. Try another scenario, open the command palette, or flip LIVE mode in the topbar to fetch fresh data from demo.flow-master.ai right in the browser." },
  ];
}

// ---------- AR · Customer Refund Approval ----------
export const arRefund = build(
  "ar",
  { id: "ar", label: "Accounts Receivable", subtitle: "Refunds, credits & collections", accent: "#3d6a2c" },
  "syn-ar-refund-v1",
  "AR · Customer Refund Approval",
  "Customer refund · risk-scored · synthetic preview",
  [
    { id: "intake", name: "Refund request received", kind: "start", owner: "system", state: "done" },
    { id: "validate", name: "Validate purchase & eligibility", kind: "service", owner: "system", state: "done" },
    { id: "risk", name: "Fraud & risk scoring", kind: "agent", owner: "agent", state: "done" },
    {
      id: "review",
      name: "Finance review",
      kind: "human",
      owner: "human",
      state: "running",
      governs: ["refund-cap", "fraud-flag"],
      actions: [
        { id: "approve", label: "Approve refund", kind: "approve" },
        { id: "decline", label: "Decline", kind: "decline" },
      ],
    },
    { id: "credit_memo", name: "Post credit memo to GL", kind: "service", owner: "system", state: "queued" },
    { id: "notify", name: "Notify customer", kind: "service", owner: "system", state: "idle" },
    { id: "done", name: "Refund closed", kind: "end", owner: "system", state: "idle" },
  ],
  [
    { id: "e1", source: "intake", target: "validate" },
    { id: "e2", source: "validate", target: "risk" },
    { id: "e3", source: "risk", target: "review" },
    { id: "e4", source: "review", target: "credit_memo", label: "approve" },
    { id: "e5", source: "review", target: "notify", label: "decline" },
    { id: "e6", source: "credit_memo", target: "notify" },
    { id: "e7", source: "notify", target: "done" },
  ],
  [
    { id: "refund-cap", name: "Refund cap", expr: "amount > $5,000 → CFO approval required", isSynthetic: true },
    { id: "fraud-flag", name: "Fraud flag", expr: "risk_score > 0.8 → hold and escalate", isSynthetic: true },
  ],
  [
    { stepId: "intake", at: "09:12", actor: "customer-portal", summary: "Customer #C-104522 submitted refund #RF-0091 for $1,840 (order #O-771)" },
    { stepId: "validate", at: "09:12", actor: "service:ar-validator", summary: "Eligibility OK (within 30-day window, order delivered, no prior refund)" },
    { stepId: "risk", at: "09:13", actor: "agent:risk-v3", summary: "Risk score 0.18 (LOW). Vendor reputation good. No chargeback history." },
    { stepId: "review", at: "09:14", actor: "agent:sidekick", summary: "Proposed: approve. Awaiting CFO sign-off (within delegation matrix)." },
  ],
  [
    { stepId: "review", title: "RF-0091 · CFO approval", waitingOn: "approval", ageDays: 0, status: "running" },
    { stepId: "review", title: "RF-0088 · CFO approval", waitingOn: "approval", ageDays: 1, status: "running" },
    { stepId: "risk", title: "RF-0093 · risk scoring", waitingOn: "agent", ageDays: 0, status: "running" },
    { stepId: "credit_memo", title: "RF-0085 · post credit memo", waitingOn: "input", ageDays: 0, status: "queued" },
    { stepId: "notify", title: "RF-0079 · notify customer", waitingOn: "input", ageDays: 2, status: "errored" },
  ],
  [
    { stepId: "review", status: "awaiting-confirm", intent: "Approve refund RF-0091 ($1,840) — within CFO delegation." },
  ],
  [
    { id: "RF-0091", shortId: "RF-0091", activeStep: "Finance review", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 12).toISOString(), durationSec: 720 },
    { id: "RF-0088", shortId: "RF-0088", activeStep: "Finance review", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 26).toISOString(), durationSec: 93600 },
    { id: "RF-0085", shortId: "RF-0085", activeStep: "Post credit memo", status: "queued", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 4).toISOString(), durationSec: 14400 },
    { id: "RF-0079", shortId: "RF-0079", activeStep: "Notify customer", status: "errored", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 50).toISOString(), durationSec: 180000 },
  ],
  [
    { label: "Open refunds", value: "23", trend: "up", trendValue: "+4 wk" },
    { label: "Avg cycle", value: "1.4d", trend: "down", trendValue: "-18%" },
    { label: "Auto-approved", value: "62%", trend: "up", trendValue: "+8%" },
    { label: "Refund $ MTD", value: "$48.3k", trend: "flat" },
  ],
  baseTour("AR"),
);

// ---------- HCM · New Hire Onboarding ----------
export const hcmOnboarding = build(
  "hcm",
  { id: "hcm", label: "People Operations", subtitle: "Onboard · Offboard · Leave", accent: "#1d6f82" },
  "syn-hcm-onboarding-v1",
  "HCM · New Hire Onboarding",
  "Day-0 → Day-30 onboarding · synthetic preview",
  [
    { id: "offer", name: "Offer accepted", kind: "start", owner: "system", state: "done" },
    { id: "paperwork", name: "Collect paperwork (I-9, W-4)", kind: "human", owner: "human", state: "done", actions: [{ id: "complete", label: "Submit", kind: "complete" }] },
    { id: "background", name: "Background check", kind: "agent", owner: "agent", state: "done" },
    { id: "provision", name: "Provision laptop & accounts", kind: "service", owner: "system", state: "running" },
    { id: "buddy", name: "Assign buddy", kind: "human", owner: "human", state: "queued", actions: [{ id: "complete", label: "Assign", kind: "complete" }] },
    { id: "day1", name: "Day-1 welcome", kind: "human", owner: "human", state: "idle", actions: [{ id: "complete", label: "Confirm", kind: "complete" }] },
    { id: "training", name: "Generate role-specific training plan", kind: "agent", owner: "agent", state: "idle" },
    { id: "checkin", name: "30-day check-in", kind: "human", owner: "human", state: "idle", actions: [{ id: "complete", label: "Complete check-in", kind: "complete" }] },
    { id: "ramped", name: "Onboarding complete", kind: "end", owner: "system", state: "idle" },
  ],
  [
    { id: "e1", source: "offer", target: "paperwork" },
    { id: "e2", source: "paperwork", target: "background" },
    { id: "e3", source: "background", target: "provision" },
    { id: "e4", source: "provision", target: "buddy" },
    { id: "e5", source: "buddy", target: "day1" },
    { id: "e6", source: "day1", target: "training" },
    { id: "e7", source: "training", target: "checkin" },
    { id: "e8", source: "checkin", target: "ramped" },
  ],
  [
    { id: "provision-sla", name: "Provisioning SLA", expr: "IT request open > 3 business days → page IT-Ops on-call", isSynthetic: true },
    { id: "training-cap", name: "Training plan cap", expr: "training plan > 12 modules → manager review", isSynthetic: true },
  ],
  [
    { stepId: "offer", at: "Mon 10:01", actor: "hcm-ats", summary: "Riley Park accepted offer for SWE-3 (Eng / Platform)" },
    { stepId: "paperwork", at: "Mon 11:34", actor: "Riley Park", summary: "Submitted I-9 + W-4, signed offer letter" },
    { stepId: "background", at: "Tue 08:09", actor: "agent:bg-check", summary: "Background check clear (Checkr report #BC-91244)" },
    { stepId: "provision", at: "Tue 08:12", actor: "service:it-provision", summary: "Laptop ordered (MBP 16, M4 Pro); Okta + Slack + Linear seats reserved" },
  ],
  [
    { stepId: "provision", title: "Riley Park · provisioning", waitingOn: "input", ageDays: 0, status: "running" },
    { stepId: "buddy", title: "Sam Diaz · buddy assignment", waitingOn: "approval", ageDays: 1, status: "running" },
    { stepId: "day1", title: "Jordan Wu · Day-1 welcome", waitingOn: "approval", ageDays: 0, status: "queued" },
    { stepId: "checkin", title: "Alex Kim · 30-day check-in", waitingOn: "approval", ageDays: 14, status: "running" },
  ],
  [
    { stepId: "training", status: "proposed", intent: "Draft 8-module training plan for Riley Park (SWE-3, Platform team)" },
  ],
  [
    { id: "H-0091", shortId: "Riley Park", activeStep: "Provision laptop & accounts", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 28).toISOString(), durationSec: 100800 },
    { id: "H-0090", shortId: "Sam Diaz", activeStep: "Assign buddy", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 52).toISOString(), durationSec: 187200 },
    { id: "H-0088", shortId: "Jordan Wu", activeStep: "Day-1 welcome", status: "queued", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 96).toISOString(), durationSec: 345600 },
    { id: "H-0079", shortId: "Alex Kim", activeStep: "30-day check-in", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 28).toISOString(), durationSec: 2419200 },
  ],
  [
    { label: "Active onboardings", value: "11", trend: "up", trendValue: "+3 wk" },
    { label: "Avg time-to-ramp", value: "28d", trend: "down", trendValue: "-4d" },
    { label: "On-time provisioning", value: "94%", trend: "up", trendValue: "+6%" },
    { label: "Buddy assigned <24h", value: "82%", trend: "flat" },
  ],
  baseTour("HCM"),
);

// ---------- GL · Period-End Close ----------
export const glClose = build(
  "gl",
  { id: "gl", label: "GL Close", subtitle: "Accruals, reconciliations, journals", accent: "#c46a14" },
  "syn-gl-close-v1",
  "GL · Period-End Close",
  "Period-end close · automated accrual collection · synthetic preview",
  [
    { id: "cutoff", name: "Period cutoff", kind: "start", owner: "system", state: "done" },
    { id: "accruals", name: "Collect accruals from subledgers", kind: "agent", owner: "agent", state: "done" },
    { id: "bank_rec", name: "Bank reconciliation", kind: "service", owner: "system", state: "done" },
    { id: "intercompany", name: "Intercompany match", kind: "service", owner: "system", state: "running" },
    { id: "journals", name: "Journal entry review", kind: "human", owner: "human", state: "queued", governs: ["journal-threshold"], actions: [{ id: "post", label: "Post journals", kind: "complete" }] },
    { id: "variance", name: "Variance analysis & narrative", kind: "agent", owner: "agent", state: "idle" },
    { id: "signoff", name: "CFO sign-off", kind: "human", owner: "human", state: "idle", governs: ["signoff-quorum"], actions: [{ id: "signoff", label: "Sign off", kind: "approve" }] },
    { id: "closed", name: "Books closed", kind: "end", owner: "system", state: "idle" },
  ],
  [
    { id: "e1", source: "cutoff", target: "accruals" },
    { id: "e2", source: "accruals", target: "bank_rec" },
    { id: "e3", source: "bank_rec", target: "intercompany" },
    { id: "e4", source: "intercompany", target: "journals" },
    { id: "e5", source: "journals", target: "variance" },
    { id: "e6", source: "variance", target: "signoff" },
    { id: "e7", source: "signoff", target: "closed" },
  ],
  [
    { id: "journal-threshold", name: "Journal threshold", expr: "any journal > $50k → controller review", isSynthetic: true },
    { id: "signoff-quorum", name: "Sign-off quorum", expr: "requires CFO + Controller", isSynthetic: true },
  ],
  [
    { stepId: "cutoff", at: "Mon 18:00", actor: "scheduler", summary: "Period 2026-06 cut over; subledger snapshots locked" },
    { stepId: "accruals", at: "Mon 18:14", actor: "agent:accrual-bot", summary: "Collected 1,442 accrual lines from AP, AR, Payroll, Lease subledgers" },
    { stepId: "bank_rec", at: "Mon 19:02", actor: "service:bank-rec", summary: "Reconciled 18 bank accounts; 3 timing exceptions auto-resolved" },
    { stepId: "intercompany", at: "now", actor: "service:ic-match", summary: "Matching 432 IC pairs across 7 entities (running)" },
  ],
  [
    { stepId: "intercompany", title: "P-2026-06 · IC matching", waitingOn: "agent", ageDays: 0, status: "running" },
    { stepId: "journals", title: "P-2026-06 · 11 journals to review", waitingOn: "approval", ageDays: 0, status: "queued" },
    { stepId: "signoff", title: "P-2026-05 · CFO sign-off", waitingOn: "approval", ageDays: 2, status: "running" },
    { stepId: "journals", title: "P-2026-05 · 2 journals re-open", waitingOn: "approval", ageDays: 4, status: "errored" },
  ],
  [
    { stepId: "variance", status: "proposed", intent: "Generate variance narrative for OpEx +14% vs forecast (drivers: cloud spend, headcount)" },
  ],
  [
    { id: "P-2026-06", shortId: "Jun 2026", activeStep: "Intercompany match", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 3).toISOString(), durationSec: 10800 },
    { id: "P-2026-05", shortId: "May 2026", activeStep: "CFO sign-off", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 6).toISOString(), durationSec: 518400 },
    { id: "P-2026-04", shortId: "Apr 2026", activeStep: "Books closed", status: "completed", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 38).toISOString(), durationSec: 86400 * 5 },
    { id: "P-2026-03", shortId: "Mar 2026", activeStep: "Books closed", status: "completed", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 24 * 70).toISOString(), durationSec: 86400 * 6 },
  ],
  [
    { label: "Days in current close", value: "1.1d", trend: "down", trendValue: "-0.4d" },
    { label: "Journals auto-posted", value: "78%", trend: "up", trendValue: "+5%" },
    { label: "IC mismatches", value: "12", trend: "down", trendValue: "-8" },
    { label: "Close on-time rate", value: "96%", trend: "flat" },
  ],
  baseTour("GL"),
);

// ---------- Service Ops · Customer Incident ----------
export const svcIncident = build(
  "service",
  { id: "service", label: "Service Operations", subtitle: "Tickets, incidents, support", accent: "#a6342a" },
  "syn-svc-incident-v1",
  "Service Ops · Customer Incident",
  "Triage → assign → resolve · synthetic preview",
  [
    { id: "report", name: "Customer reports incident", kind: "start", owner: "system", state: "done" },
    { id: "triage", name: "Auto-triage & priority", kind: "agent", owner: "agent", state: "done" },
    { id: "assign", name: "Assign engineer", kind: "human", owner: "human", state: "done", actions: [{ id: "assign", label: "Assign", kind: "complete" }] },
    { id: "investigate", name: "Investigate & resolve", kind: "human", owner: "human", state: "running", governs: ["sla-p1"], actions: [{ id: "resolved", label: "Mark resolved", kind: "complete" }] },
    { id: "confirm", name: "Customer confirms", kind: "human", owner: "human", state: "queued", actions: [{ id: "confirm", label: "Confirm closed", kind: "complete" }] },
    { id: "rca", name: "Generate RCA", kind: "agent", owner: "agent", state: "idle" },
    { id: "closed", name: "Incident closed", kind: "end", owner: "system", state: "idle" },
  ],
  [
    { id: "e1", source: "report", target: "triage" },
    { id: "e2", source: "triage", target: "assign" },
    { id: "e3", source: "assign", target: "investigate" },
    { id: "e4", source: "investigate", target: "confirm" },
    { id: "e5", source: "confirm", target: "rca" },
    { id: "e6", source: "rca", target: "closed" },
  ],
  [
    { id: "sla-p1", name: "P1 SLA", expr: "P1 unresolved > 4h → page eng-lead", isSynthetic: true },
  ],
  [
    { stepId: "report", at: "07:21", actor: "customer-portal", summary: "Acme Corp reports INC-4427: dashboard 500 on /reports/financial" },
    { stepId: "triage", at: "07:21", actor: "agent:triage", summary: "P1 (revenue impact). Routed to platform-on-call. Linked recent deploy #d3f1a." },
    { stepId: "assign", at: "07:22", actor: "Sam (oncall)", summary: "Acked. Investigating deploy rollback path." },
    { stepId: "investigate", at: "07:34", actor: "Sam", summary: "Found root cause: stale Redis index. Rolling fix #PR-1924." },
  ],
  [
    { stepId: "investigate", title: "INC-4427 · platform 500s", waitingOn: "input", ageDays: 0, status: "running" },
    { stepId: "investigate", title: "INC-4426 · webhook 502 spike", waitingOn: "input", ageDays: 0, status: "running" },
    { stepId: "confirm", title: "INC-4421 · awaiting customer confirm", waitingOn: "approval", ageDays: 1, status: "queued" },
    { stepId: "rca", title: "INC-4418 · RCA draft", waitingOn: "agent", ageDays: 2, status: "running" },
  ],
  [
    { stepId: "rca", status: "running", intent: "Drafting RCA for INC-4418 (auth token expiry race). 3 mitigations proposed." },
  ],
  [
    { id: "INC-4427", shortId: "INC-4427", activeStep: "Investigate & resolve", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 35).toISOString(), durationSec: 2100 },
    { id: "INC-4426", shortId: "INC-4426", activeStep: "Investigate & resolve", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 90).toISOString(), durationSec: 5400 },
    { id: "INC-4421", shortId: "INC-4421", activeStep: "Customer confirms", status: "queued", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 26).toISOString(), durationSec: 93600 },
    { id: "INC-4418", shortId: "INC-4418", activeStep: "Generate RCA", status: "running", startedAt: new Date(Date.now() - 1000 * 60 * 60 * 48).toISOString(), durationSec: 172800 },
  ],
  [
    { label: "Open incidents", value: "7", trend: "down", trendValue: "-2" },
    { label: "P1 MTTR", value: "47m", trend: "down", trendValue: "-22%" },
    { label: "Auto-triage acc.", value: "91%", trend: "up", trendValue: "+3%" },
    { label: "SLA compliance", value: "99.1%", trend: "flat" },
  ],
  baseTour("Service"),
);

export const syntheticScenarios: ProcessScenario[] = [arRefund, hcmOnboarding, glClose, svcIncident];